Tour Guide

POSITION: Tour guide

LOCATION: Hanoi, HCMC, Hoi An, Hue, Sapa
 
RATIONALE:

Tour guides are crucial factor for tourists to get a safe, meaningful and fascinating touring experience. 
 
RESPONSIBILITIES
Make the tourists feel as part of your family
Prepare and collect tour documents including tour itinerary, feedback form, suppliers’ contacts and other related requirements for the tour.
Study, research and recheck all required information related to the tour destinations.
Personally reconfirm all services that are part of the itinerary with partners and suppliers, such as restaurants, transport, hotels, and drivers
Welcome, pick up tourists at airport, hotels or at agreed places
Provide professional information, explain about destinations, tour route, country facts, and local traditions. Always be entertaining, calm and make tourist feel safe, relaxed and amused.

KNOWLEDGE, SKILLS AND ABILITIES
Extensive knowledge of Vietnamese history, culture and tradition
Excellent skills in communication, time management and people management
Ability to do thorough research
Good crisis resolution
Good customer service skills
Knowledge of a third language is an asset
Work independently and be a good team player

QUALIFICATIONS AND EXPERIENCE
Fluent in Vietnamese.
Efficient communicator in English/French/German or other second language
Strong knowledge about destinations and general knowledge of the country
Undergraduate degree, specialized in Tourism would be an advantage
Tour Guide certification